Building a positive relationship with your Austin tenants is one of the most important things a property owner can do. The relationship between a tenant and their landlord is a fundamental part of a successful investment property. This is because you need your tenant’s willing cooperation to keep your property in good condition.
If your relationship with your tenant goes sour or become combative, your ability to work productively together will decrease. The good news is there are many things you can do as the property owner to foster a positive relationship with your tenant.
Without a doubt, the most crucial thing you can do to create a positive relationship with your tenant is to develop strong communication skills. Establish and maintain open lines of communication with your tenant. Then, when the tenant contacts you, respond quickly to their questions or concerns. If you are unable to personally field tenant calls, then it is important to hire someone who can do it for you.
A quality property manager will be able to communicate effectively with your tenant on your behalf. Nevertheless, regardless of who will be communicating directly with your tenant, be sure to give your tenant plenty of clear information, explain why things are happening, and provide advance notice if anything changes.
One more important part of a positive tenant relationship is trust. As the Austin property manager, you can encourage your tenant to trust you by following through on your promises. If you tell them that you will be somewhere at a specific time, show up at that time. If you tell your tenant regarding your plans to fix or update certain parts of the property, give them a clear timeline for those repairs and then complete them as promised.
When a tenant detects a sense of trust for their landlord or property owner, they are more likely to work cooperatively to keep the property in good condition and tell you about minor repair issues before they become big problems.
Other elements of a positive tenant relationship entail respecting boundaries. As a landlord, make sure that you set clear boundaries for yourself and your tenants. If you need to visit the property, be sure to give advance notice and set up a time that is good for your tenant. The last thing you want is for your tenant to feel that you have violated their privacy or their quiet enjoyment of the property to serve your needs.
Finally, you can foster a positive relationship with your tenant by listening to suggestions and documenting everything. Establish a way for your tenant to give you feedback on your rental property, and show them that you are considering those suggestions. This could be as simple as an email exchange, which will offer both a chance to connect clearly with your tenant and provide documentation of your conversation.
No matter how you choose to interact with your tenant, make sure to document everything. Keep all emails, letters, notices, and voicemail messages related to your rental property and your tenant. If a problem or disagreement should arise, this paper trail will be an invaluable resource for settling the matter quickly.
As a property owner, it is in everyone’s best interest to keep things friendly and professional. Your success as a real estate investor depends upon good tenant relations. Treating your tenants with respect and responsiveness can help you optimize your rental income for many years to come.
At Real Property Management Lonestar, we treat your renters and property with the utmost professionalism and respect. Please contact us online or call our Austin office at 512-520-9060 or our Dallas office at 972-949-2000 for more information.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.