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A Professional Property Manager Needs a Professional Presence

When searching “San Antonio Property Management,” you get over 46 million hits online.  That’s over 44 million more people than there are in the city of San Antonio, and way too many to research and vet when trying to find the right company to manage your rental home. If you narrow your search to the following criteria, though, you’ll be able to eliminate those not worth your time and effort and find the best fit for you and your investment.

Professionalism in All Aspects

A businesswoman presenting information to clients San Antonio Property Management

This may seem like a no-brainer that you would want to hire a property management team that presents itself professionally. However, there are some specific areas you can focus on that will help guide you in your search for the best management team.

  • They Have a Modern and Up-to-Date Website
    • Most research starts online, so any property management team worth your while will understand that their online presence is your first impression of them.   If you’re not impressed by what you see from the get-go, then you can move on to the next on your list.   Remember, this is the site that your property will be linked with, and all potential tenants will have to interact with it in some way.  If you don’t like it, they won’t either. A modern website will include the following:
      • The information gets regularly maintained and updated
      • Access to resources within the site. This should be a one-stop-shop for all things the property management team provides
      • Bright and vibrant graphics that both wow you and inform you
      • High-resolution photos of properties that are inviting and chic taken by a professional photographer
      • Easy Navigation with clear menu options that cover yours and your renters’ needs
  • They Have Well Maintained Offices
  • Once you’ve decided to visit a property management team in the San Antonio area, you want to focus on how they present themselves in person.  Your tenant will be interacting with the property manager more than they will communicate with you, so you want to make sure you feel comfortable in their space.

A minimal office conference room The Best Fit For You

      • Is there easily accessible parking?
      • Is the space their office inhabits well maintained? Sometimes when renting office space, a property management team may go for a more convenient location than a more modern building.  That means they should take full advantage of presenting a comfortable, inviting, and modern space within. Clean surfaces and floors, proper lighting, and up-to-date furnishings show that no matter the location the business is professional and cares about the appearance of the company.
      • Is the space organized? When a tenant stops by to drop off a payment or fill out an application is it clear where they should go?  Is there someone to greet them when they arrive?  A well-organized office should feel intuitive and have friendly and capable staff available to you as you enter.
  • Their Marketing Materials and Documents are Professionally Printed
    • Most offices are paperless in many aspects, but all will still require physical marketing materials and documents.  These should be professionally printed, whether that’s in-office or outsourced, and the products used should have that professional look and feel along with a uniformity specific to the company.  Tenants may still wish to visit their office and gather printed information, so that information should be as well presented as the website.
      • Marketing materials should look fresh and bright with explicit use of the logo
      • All pictures contained in the documents should be high resolution
      • Note the color scheme and type of paper used in these materials.  This isn’t an elementary lunch calendar, so color choice is important, and if it’s not white, the color should be bold and denote a particular type of form or information
      • All materials should be clear and easy to read with proper grammar and spelling

If any of these aspects aren’t at the same standard of excellence, you may want to remove that company from consideration.  A company like Real Property Management Campanas prides itself on professionalism because it’s essential that you stay fully informed and your tenants have easy access to policies and procedures.  If a property management team isn’t willing to provide professional resources, how can they professionally represent your property?

Online Portals for Payment and Communication

Along with research, many people prefer the ease of online communication and payment methods.  Not only does this make it easier for tenants to make payments on time and stay informed of outages or request maintenance but it also helps those who might struggle with mobility.  It’s now easier than ever to build a website on your own that can allow for payments and requests for small businesses, so your professional management team should have at least that same access.  Some key features include:

  • Online payment methods including bank account and possibly credit card
  • Online request forms for different levels of maintenance
  • General inquiry contact
  • Access to statements and tax documents
  • An inbox for you and tenants regarding notices and communication
  • Password protected tenant and owner login accounts

Real Property Management Campanas has these resources available and more, adequately labeled so that you and your tenants can conduct your business efficiently.

Ratings and Reviews from Property Owners

This can be the most informative aspect when trying to narrow your search for San Antonio property management.  If a company is as professional as they appear to be, they will have the ratings and reviews from other property owners to back this up.  The company will display these reviews and possibly other awards for their business practices prominently on the main page beneath the vital information.  If legitimate these reviews will include:

  • Their name displayed prominently and where their property is located
  • Quotes directly from these owners

If a company is unwilling to place this on their website or marketing materials, then they are most likely unreliable.  Real Property Management LoneStar not only displays five-star ratings on their site but is confident enough to link to Google reviews as well.

When it comes to San Antonio property management there are potentially 46 million ways to go, but few that will fit your specific needs.  Using these guidelines, you may find that RPM Lonestar is the best fit for you.

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